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"Quality Standards

Sue has a vast amount of experience within the charitable sector and it was very evident early on during our working relationship that we could learn from her knowledge and experience. Sue was regularly able to share best practice and her wisdom, which only helped us achieve the Invest in Volunteers Award in good time.

From minute one Sue was a pleasure to work with. Sue went above and beyond her supervisory role to ensure that we felt supported throughout the process. If we ever had a question Sue would be on hand to help us find the answer. Sue gave a lot of her time to try and truly understand our organisation and volunteers. This enabled her to provide well thought-out recommendations on how we can improve our Volunteer Programme moving forwards. Following the completion of the Investors in Volunteers Award, Sue has stayed in regular contact and has always made herself available to provide support when needed. This demonstrates that Sue really cares about her role and to making a positive impact within the charitable sector.

Having the Investing in Volunteers Award has provided a renewed confidence that we are working to best practice in all aspects of volunteer management. The Everton Family are proud of our long list of firsts. Indeed, in this instance we are the first Football Foundation to achieve the prestigious Investors in Volunteers Award.

I would work with Sue again at the drop of a hat and cannot recommend her more highly.In choosing to work with Sue you will be choosing a person who is honest, trustworthy, dedicated, and passionate about making a positive difference."

- Adam Howard, Volunteer Manager, Everton in the Community
Everton in the Community | Results


Undertaking research work such as feasibility studies, surveys, documentary analysis, interviews and consultations as well as leading research and development projects.



Building your organisation's through strategic business planning, fundraising and by training your board members, staff and volunteers.



Facilitating productive partnerships and healthy working relationships. Supporting cultural change and leadership & team development. Strengthening governance and management processes



Using quality standards to evidence the quality and value your work (Licensed mentors and assessors for Trusted Charity and Investing in Volunteers). Demonstrating your impact through external evaluation.

Supporting you to do more of what you're good at
Good Ideas Institute
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